Ram Promaster reliability and problems by year
Owners have filed 700 complaints about the Ram Promaster with NHTSA since 2014, most often about electrical system and transmission and drivetrain. Ram has filed 13 warranty extensions and 1 service campaign for it, and there are 46 safety recalls on file.
From NHTSA's public data files, downloaded 2026-10-10.
How reliable is the Ram Promaster? What NHTSA's records show
We don't give the Promaster a reliability score. NHTSA publishes complaint counts but no sales figures, so complaints can't be turned into a rate or compared between models. Here is what's on file for model years 2014 on.
- Owner complaints
- 700
- Filed with NHTSA, all model years
- Warranty extensions
- 13
- Filed by Ram
- Service campaigns
- 1
- Filed by Ram
- Safety recalls
- 46
- Each covers part of the model
Every model year compared
Complaints rise with how many were sold and how long they've been on the road, so a newer or rarer year will show fewer. Compare years of the Promaster with each other.
| Year | Complaints | Most named | Recalls | Warranty / campaigns |
|---|---|---|---|---|
| 2026 | 2 | Engine and cooling (50%) | 5 | 2 |
| 2025 | 6 | Engine (50%) | 5 | 3 |
| 2024 | 12 | Electrical system (33%) | 6 | 4 |
| 2023 | 96 | Steering (39%) | 6 | 3 |
| 2022 | 66 | Steering (32%) | 9 | 0 |
| 2021 | 118 | Backup camera and rear sensors (20%) | 8 | 5 |
| 2020 | 45 | Transmission and drivetrain (27%) | 5 | 5 |
| 2019 | 60 | Transmission and drivetrain (40%) | 9 | 5 |
| 2018 | 38 | Electrical system (29%) | 10 | 0 |
| 2017 | 57 | Electrical system (35%) | 10 | 0 |
| 2016 | 45 | Engine (36%) | 14 | 1 |
| 2015 | 84 | Transmission and drivetrain (27%) | 12 | 1 |
| 2014 | 71 | Electrical system (27%) | 12 | 1 |
Look up one model year, or a VIN
See the complaints, recalls and warranty extensions for a single Promaster model year, with the typical mileage when owners reported each problem.
Acknowledged by Ram
Warranty extensions and service campaigns Ram filed with NHTSA for the Promaster, in its own words. A warranty extension means Ram pays for the repair beyond the normal warranty.
- Warranty extensionAug 2026· Backup camera and rear sensors· model years 2026
***Recall Completion Prior to Sale of Vehicle***
- Warranty extensionAug 2026· Backup camera and rear sensors· model years 2026
***Recall Completion Prior to Sale of Vehicle***
- Warranty extensionJan 2026· Engine· model years 2019–2021
ID-25-14 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm Replacements
- Warranty extensionJan 2026· Engine· model years 2019–2021
D-25-17 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm Replacements
- Warranty extensionOct 2025· Transmission and drivetrain· model years 2019–2021
D-23-24 Rev. B TERMINATION of 2019 - 2021 RAM Promaster (VF) 62TE Transmission Core Returns
- Warranty extensionSep 2025· Engine· model years 2019–2021
ID-25-14 ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and Rocker Arm Replacements
- Warranty extensionSep 2025· Engine· model years 2019–2021
D-25-17 ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and Rocker Arm Replacements
- Warranty extensionJun 2025· Other or unspecified· model years 2025
FCA Caribbean Warranty Newsletter – Volume 11, Issue 6
- Warranty extensionMay 2025· Other or unspecified· model years 2025
Warranty Newsletter – Volume 11, Issue 5
- Warranty extensionDec 2024· Other or unspecified· model years 2023–2025
Warranty Newsletter – Volume 10, Issue 11
- Warranty extensionOct 2024· Body and structure· model years 2023–2024
Warranty Newsletter Volume 10 Issue 9_ID D-23-04 Rev. E 2018 - 2024 (Current) Jeep Wrangler (JL) and 2020 - 2024 (Current) Jeep Gladiator (JT) - Corrosion Warranty Claim Simplification
- Warranty extensionOct 2024· Electrical system· model years 2023–2024
FCA caribbean warranty operations newsletter volume 10, issue 9
- Warranty extensionAug 2023· Fuel system (diesel)· model years 2014–2016
3.0L Diesel Emissions Warranty Extension XB0 Possible Malfunction Indicator Lamp (MIL) illumination after installation of updated engine calibrations.
- Service campaignJun 2024· Electrical system· model years 2024
Customer Satisfaction Notification 59B VSIM Jumper Harness
What owners report most
The parts of the car owners named in their complaints, across every Promaster model year. Unverified, and not a failure rate.
- Electrical system160 (23%)
- Transmission and drivetrain122 (17%)
- Engine119 (17%)
- Other or unspecified77 (11%)
- Steering70 (10%)
- Brakes67 (10%)
- Engine and cooling43 (6%)
- Backup camera and rear sensors35 (5%)
Safety recalls
46 recalls cover at least one Promaster model year. Each covers a range of VINs, not every car. Check one car at nhtsa.gov/recalls.
Water may enter the electric power steering wiring harness, which can disable power steering assist.
The rearview camera image may fail to display when the vehicle is placed in reverse.
The wheelchair seat belts may have incompatible connectors and fail to properly restrain occupants.
The rear bench may have only two of four seat legs installed. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 207, "Seating Systems.
Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The electrical circuit for the radiator fan may overheat.
The electric drive module software may not effectively manage torque, which can result in a loss of drive power.
Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly.
A software error in the security gateway module may cause the rearview camera image not to display.
The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.
The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information.
An insecure ground connection may cause the electronic stability control (ESC) to be inoperative.
The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative.
The driver seat belt warning light and audible chime may not activate as intended.
The park pawl may not fully engage the park gear due to debris inside the transmission.
And 31 more recalls on NHTSA.
NHTSA investigations
Defect investigations NHTSA opened. Many close without a recall.
- PE26002Preliminary evaluation· opened Mar 2026, still open· Electrical system· model years 2022–2023
Loss of Power Steering Assist
Led to recall 26E067.
NHTSA's own page for the 2026 Ram Promaster has the complaint text and every document.
Common questions
Is the Ram Promaster reliable?
We don't score reliability: NHTSA publishes complaint counts but no sales figures, so complaints can't be turned into a rate or compared between models. What's on file for model years 2014 on: 700 owner complaints, 13 warranty extensions and 1 service campaign Ram filed, and 46 safety recalls. The model years with the most complaints are 2021 (118), 2023 (96), 2015 (84). Whether a known problem was fixed on one car is what its service records show.
What are the most common problems with the Ram Promaster?
Across every model year since 2014, owners' complaints to NHTSA most often name electrical system (23%), transmission and drivetrain (17%), engine (17%). Ram has filed 13 warranty extensions covering the Promaster, listed on this page.
Which Promaster model years have the most complaints?
2021 (118), 2023 (96), 2015 (84). Complaint counts rise with how many were sold and how long they've been on the road, so compare years of the Promaster with each other rather than with other models.
Has Ram extended the warranty on the Promaster?
Yes: backup camera and rear sensors (model years 2026); backup camera and rear sensors (model years 2026); engine (model years 2019–2021), and 10 more. A dealer does a covered repair for free within the extended time or mileage.
How do I check recalls on a Promaster?
Enter the car's 17-character VIN at nhtsa.gov/recalls. That answers for one vehicle; the 46 recalls listed here are for the model, and each covers only part of it.