Refund & Cancelation Policy

Last updated: 8 October 2026

This page explains when we take payment and when we don't, your right to cancel, and what to do if something is wrong with your report. It is in addition to your legal rights as a consumer, and nothing in it reduces them.

1. When we take payment

• When you buy a check, your card is authorized, not charged. We hold the amount while we look for the vehicle's records.
• We take payment only if we find manufacturer service records and deliver your report.
• If we find no manufacturer service records, we cancel the authorization and take nothing. This also applies if the only records we hold were added by owners or garages rather than the manufacturer's dealer network. Your bank normally removes the pending amount within 1 to 5 business days.
• If a technical problem stops us completing your check, we do not take payment while we put it right. If we cannot complete it, the authorization is released and you are not charged.

A report shows what the manufacturer's dealer network recorded for the vehicle. Work done by independent garages is not held by manufacturers, so how much a report contains varies from car to car.

2. Your right to cancel

Your report — and your build sheet, if you add one — is supplied immediately. So at checkout we ask you to confirm that you want it immediately and that, once it has been supplied, the order can't be canceled for a change of mind. We repeat that confirmation in the email that delivers your report.

If you cancel before your report has been supplied — for example while your check is still being processed — we will release the authorization, or refund any payment in full, to the card you paid with. To cancel, email hello@findservicehistory.com.

3. If something is wrong with your report

If your report is not what we described — for example it is for a different vehicle because of our mistake, it will not open, or it is missing records we told you it contained — contact us. We will put it right, and if we cannot, we will refund you.

If you typed the wrong VIN, contact us straight away. If your report has not been delivered yet, we can usually cancel it without charge.

Nothing in this policy limits a right you have under the law of your state that cannot be waived. There is no deadline in this policy for raising a problem.

4. How to contact us

Email hello@findservicehistory.com with the email address you used, the vehicle's VIN, the date of purchase and what has gone wrong. Any refund goes back to the card you paid with, within 14 days of us agreeing it.

If you are not happy with our reply, you can get free advice from your state's consumer protection office, listed at usa.gov/state-consumer.

Find Service History LTD · Registered in England & Wales · Company No. 17357208 · Anglesea House, New Road, Farmborough, Bath, BA2 0HJ